Refund policy

Refunds and event changes

Last updated: 23 September 2026

Your consumer rights

Ticket purchases have protections under the Australian Consumer Law. This policy does not remove those protections or other rights that cannot lawfully be excluded.

Cancelled or changed events

If an organiser elects to cancel an event or makes a major change, consumer law provides refund rights. Other cancellations or changes depend on their cause, their effect on the event and the applicable ticket terms and laws. We assess requests on that basis; an event change does not automatically remove your right to a remedy.

If you cannot attend

If you can no longer attend or need to correct booking details, contact us. We will explain the options available for your booking. This does not limit your consumer rights.

Ticket or delivery problems

If you have paid but cannot access your ticket, contact us with your order reference and checkout email. We will investigate and provide the remedy required by law. A missing email should not be treated as proof that you need to buy another ticket.

Requesting help or a refund

Email info@mangoevents.com.au with your order reference, event name and reason for the request. You can also call 0414 352 557. Do not send full payment card details.

Where a refund is due, it will be returned through the original payment method unless another method is agreed with you. Any treatment of fees must respect your consumer rights. We will not substitute a credit for a refund you are entitled to unless you agree.